On 1 April 2017 changes were incorporated into the Retirement Villages Code of Practice. These mainly involve the dispute resolution process in retirement villages.
Changes include a new step-by-step complaints process that includes the option of mediation to encourage earlier resolution.
Over the last 10 years the number of seniors living in retirement villages has grown to a record 32,000 people. Announcing these changes, Minister of Housing, Dr Nick Smith, said that the changes acknowledged the power imbalance between residents and retirement village companies and the need for a robust Code of Practice to ensure residents are treated fairly.
To find out more about the Retirement Villages Code of Practice, go to www.cffc.org.nz/retirement